Compensation for flight status changes

Dear Passengers,

Pursuant to paragraph 3 of Article 86 of the Law of the Republic of Kazakhstan of 15 July
2010 "On the Use of the Airspace of the Republic of Kazakhstan
and Aviation Activities", for a delay in delivering a passenger to the destination
the Carrier shall pay a penalty of three percent of the fare
(the fare for the flight segment on which the delay occurred) for each hour
of delay, unless it proves that the delay was caused by
force majeure, in addition to compensating the losses incurred by the passenger,
if such losses arose in connection with the delay.
The amount of the penalty may not exceed the cost of the purchased fare
(the fare for the flight segment on which the delay occurred).
Payment of the penalty for a delay in delivering a passenger to the destination
is made by the Carrier upon the passenger's application sent to the Carrier's e-mail.